OUR MISSION

We help organizations increase performance through consulting and education in quality management technologies.

PHILOSOPHY

Organizations shape their future through continual learning and action.  Leaders ensure congruence of words, behaviors and systems, and demonstrate high ethical standards.

OUR CLIENTS

We've consulted to Fortune 500 companies, family-owned businesses, nonprofit organizations, and start-ups. More than 500 organizations have sent individuals to our public workshops, including the manufacturing, healthcare, education, government and service sectors. Most work is gained through client referrals.

Following are some of our clients from the manufacturing sector: Alcan, Alcoa, Arthrex, Baxter, BAE Systems, BOS Automotive, Bosch, Brunswick, Caterpillar, Columbus McKinnon, Cooper Standard, Dallas Airmotive, Dana, Flowserve, Hydro Aluminum, Jack Daniel Distilleries, John Deere, Johnson Controls, Kennametal, NN Ball & Roller, Orchid International, Parker Hannifin, Philips Consumer Electronics, Rockwell, Superior Industries, Strongwell, Thermalex, TRW, Tuff Torq, Valmont Industries and Vinylex.

Clients from the financial, healthcare, public, reverse logistics, and service sectors include:
- BlueCross BlueShield TN
- Kingsport Area Health Improvement Project
- Lombard Elementary School District
- Miami Performing Arts Center
- Mountain States Health Alliance
- Oak Ridge National Laboratory
- RenaissanceRe
- Image 1 Wireless
- Tanner Corporate Services
- ZLB Plasma Services

 Educational institutions, professional organizations, and private training groups for which we've delivered public, in-house, or internet-based workshops include:
- American Society for Quality
- Caribbean Institute for Quality
- Design Management Alliance
- D.L. Newslow & Associates
- East Tennessee State University
- JP Russell & Associates
- Focus Development Group
- MSQPC/The Quality Center
- Northeast State Community College
- Seminar Information Services
- Society of Manufacturing Engineers
- Trenholm State Technical College
- Walters State Community College
- Whittington & Associates

We contract with organizations in several ways: Daily Rate Basis -- Project Basis -- Retainer Basis.  This allows clients to determine the optimum time/cost balance suited to their needs. Daily Rate Basis: An hourly rate is converted to a daily rate (8-hour day) and work is billed based on the number of days incurred. This is the ... (more)

March 2010

March 01-03 - Presenting a workshop on Root Cause Analysis for ASQ Learning Offerings, Las Vegas NV.

March 16 - Speaking on Auditing Outside the Box: Thoughts on Improving the Audit Function with th... (more)
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