Another Root Cause Presentation by Duke Okes on 2010-01-28 16:28:36
Sometime back I posted a link to a good presentation on root cause analysis that focused (if my memory is correct) on it's application in an IT service environment.  Here's a link to another set of slides which I believe give a good summary.  Granted I'm biased, since he's used one of my articles as a key reference. But the more we can help others in their journeys the more we improve the world.


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We contract with organizations in several ways: Daily Rate, Project or Retainer basis.  This allows clients to determine the optimum time/cost balance suited to their needs. Daily Rate Basis: An hourly rate is converted to a daily rate (8-hour day) and work is billed based on days incurred. This is the usual arrangement for&n... (more)

March 2012

March 01 - Speaking with the Thames Valley ASQ section on Root Cause Analysis, Montville CT. (more)
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