Musings - Quality Systems and Organizational Consulting

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June 2009

Guilty, Regardless

by Duke Okes on 2009-06-22 05:51:03

It's interesting to see what municipalities will do to raise revenues. The city of Arlington TX has installed stop-light cameras, but they only incur civil fees (money into their coffers), and don't count against your driving record. Are they really interested in safety?

And because the car rental company had transferred the violation to me, Arlington would not allow me to transfer liability to who was actually driving the car while I was working at a client location. So they basically said I was guilty regardless of whether I was driving, or even in the car.

As long as they got their money ...

Books on Human Capacity

by Duke Okes on 2009-06-21 12:13:20

Every once in a while I turn from reading business-focused books to reading something about humanity and it's capacity to overcome problems. Here's two of the best I've recently read:

"Deep Survival: Who Lives, Who Dies, and Why" (Gonzales, 2005) - Provides lots of extreme examples of how people who have encountered critical difficulties (albiet mostly physical) have dealt with them effectively or ineffectively.

"Leave No One Behind: Hurrican Katrina and the Rescue of Tulane Hospital" (Carey, 2006) - A story of how Tulane Medical Center got 1200 patients, employees and family members out of New Orleans (no thanks to FEMA!). A tremendous story of how individuals and corporations can deal with crises.

Does Language Matter?	by Duke Okes on 2009-06-20 12:54:08
In my root cause training I point out how individual thought in organizations can be influenced by the choice of words we use. If you want to see just how much language matters, take at look at this.

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June 2009 Post Index


We contract with organizations in several ways: Daily Rate Basis -- Project Basis -- Retainer Basis. This allows clients to determine the optimum time/cost balance suited to their needs. Daily Rate Basis: An hourly rate is converted to a daily rate (8-hour day) and work is billed based on the number of days incurred. This is the ... (more)


September 2010 September 30 - Conducting a webinar titled "Internal Quality Audits: Risk Management or Continuous Improvement?" for Progressive Healthcare Conferences. (more)