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Following are some resources we've either created or recommend. A recommendation means we've used them and have been impressed with the results.
Online Root Cause Analysis workshop - Here's where you'll find an electronic version of my root cause workshop. It's excellent when you have a small number of people to train, or are trying to earn some continuing education credits for recertification. The course is very highly rated compared to other e-courses. You can register for the course here.
The Auditor - Over the past 16 years I've trained several thousand internal quality system auditors to audit to ISO 9001, QS-9000 and/or ISO/TS 16949, and I've been a frequent speaker and/or seminar presenter at the annual ASQ Audit Division conference. The folks at Paton Professional asked me to write a regular column on auditing, titled Auditing Outside the Box.
QI Macros - Developed by Jay Arthur, one of the simplest yet powerful tools for analyzing data (e.g., paretos, run charts, histograms, control charts). All you do is put your data in MSExcel, and this set of macros will allow you to analyze it very quickly without having to learn a whole new application. I used it for many of the examples I use in my root cause training courses. Note: Although you would pay the same price as if you went directly to the companys website, if you click through from my site I get a small commission.
APLOMET Checklists - Following are some checklists, forms and other documents I've developed over the years as part of working with organizations. Feel free to download and use them to help improve your organization.
Auditor Self Assessment form - Use for QMS auditors. Have them do an occassional self-assessment of their audit skills and develop a plan for improvement.
ISO 9001:2000 Responsibility Matrix - When developing a QMS this form helps analyze the cross-section of the organization with each section of the ISO requirements.
Project Management Skills Assessment - For evaluating the basic skills of a project manager. It could be used for ongoing development or to provide feedback after completion of a project.
Post Project Audit Form - Useful for assessing a project after it has been completed to determine the degree to which the project met overall objectives and plan and was done in accordance with good project management principles.
Professional Trainer Assessment - Do you have or are you developing or considering hiring a trainer? This evaluation form lets you assess their knowledge and experience relative to training adults.
Facilitation Checklist - If you're responsible for facilitating groups this list of issues to consider may be quite useful.
Change Management Checklist - If you would like to improve the results of change initiatives in your organization this checklist can help.
SIPOC Form - A fundamental tool for helping people understand process management. It can be used to look at interrelationships between suppliers, processes and customers, as well as the inputs & outputs and related performance measures.
Process Management Maturity Matrix - Want to see how well your organization manages processes? Here's a maturity matrix developed for just that purpose.
Metrics Worksheet - If you're developing some metrics this worksheet can help ensure you've considered many of the issues necessary for defining, capturing and using the metrics.
Paul Bishop Photography - When I decided to upgrade my website I wanted some more recent photos, and not just the standard studio pose. I was amazed at Paul's ability to both shoot and edit photos that showed the real me.
Planet Media - Founded by Kurt Whitt, this organization has designed and managed my website since the turn of the century (21st, that is). They offer a wide range of creative solutions that allow companies to effective use internet technology to serve their customers. (download brochure)
The Quality Portal - A website providing information on quality techniques, references, and service providers.
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